Patient News
We are pleased to announce we have a new Gp starting at our surgery in the summer
We are pleased to announce we have a new Gp starting at our surgery in the summer
Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.
The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.
In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.
For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/
Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.
The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.
In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.
For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/
The Waterfield Practice will no longer prescribe medication for the use of treating flight anxiety. Further information and guidance is provided in the link below.
The Waterfield Practice will no longer prescribe medication for the use of treating flight anxiety. Further information and guidance is provided in the link below.
You may notice a test result appear in your NHS app test results page referring to segmentation (Recorded as “Johns Hopkins adjusted clinical groups system score”). Segmentation is a simple way of categorising patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way. There is no action required from you in relation to this comment on result.
You may notice a test result appear in your NHS app test results page referring to segmentation (Recorded as “Johns Hopkins adjusted clinical groups system score”). Segmentation is a simple way of categorising patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way. There is no action required from you in relation to this comment on result.
Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.
The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.
In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.
For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/
Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.
The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.
In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.
For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/
If you have an unwell child at home, our app, Frimley Healthier Together, can help you access the right local healthcare support and advice for them. It will also alert your surgery should the child need to be seen so please use for your child.
It’s free to use and available now from your preferred app store.
If you have an unwell child at home, our app, Frimley Healthier Together, can help you access the right local healthcare support and advice for them. It will also alert your surgery should the child need to be seen so please use for your child.
It’s free to use and available now from your preferred app store.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
The surgery phones are closed between 12:30 and 1:30 everyday to cover for lunch breaks. Please know that while phone lines are closed the surgery is still open during this time.
The surgery phones are closed between 12:30 and 1:30 everyday to cover for lunch breaks. Please know that while phone lines are closed the surgery is still open during this time.
Further to some patient feedback we have received regarding difficulties surrounding accessing test results, we are happy to announce that all test result enquiries can be provided to us via one of three channels.
- Call the surgery anytime between 11:00 and 6:30 (excluding 12:30-1:30 when the phonelines are closed)
- Send in an enquiry through Klinik
- Access your medical records through the NHS app
Further to some patient feedback we have received regarding difficulties surrounding accessing test results, we are happy to announce that all test result enquiries can be provided to us via one of three channels.
- Call the surgery anytime between 11:00 and 6:30 (excluding 12:30-1:30 when the phonelines are closed)
- Send in an enquiry through Klinik
- Access your medical records through the NHS app
Check out the March edition of the Younger People with Dementia Newsletter by following the link below: https://waterfieldpractice.co.uk/docs/K81001/YPWD+Newsletter+2023+March.pdf
Check out the March edition of the Younger People with Dementia Newsletter by following the link below: https://waterfieldpractice.co.uk/docs/K81001/YPWD+Newsletter+2023+March.pdf
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Hypertension awareness Materials for download
A package of materials were developed to support the priority of Hypertension awareness. Downloadable resources are featured on the leaflet and accessed by clicking the images.
Hypertension awareness - Social Media
To support the community initiatives and downloadable resource we have an ongoing social media campaign to raise awareness of the risks of high blood pressure at who might be more at risk. We have weaved this into our pharmacy campaign also to highlight the new hypertension case finding service. You can access our social media channels by clicking on the icons in leaflet below.
For more information please see the leaflet here.
Take the measure it challenge | Know Your Numbers Week Campaign 5th - 11th September 2022. Please click here for more details and leaflet.
Hypertension awareness Materials for download
A package of materials were developed to support the priority of Hypertension awareness. Downloadable resources are featured on the leaflet and accessed by clicking the images.
Hypertension awareness - Social Media
To support the community initiatives and downloadable resource we have an ongoing social media campaign to raise awareness of the risks of high blood pressure at who might be more at risk. We have weaved this into our pharmacy campaign also to highlight the new hypertension case finding service. You can access our social media channels by clicking on the icons in leaflet below.
For more information please see the leaflet here.
Take the measure it challenge | Know Your Numbers Week Campaign 5th - 11th September 2022. Please click here for more details and leaflet.
Welcome to The Waterfield Practice's new WEBSITE, we hope you will find it informative, and useful and we welcome your feedback about it. We will try to keep it as up-to-date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and the latest news.
Please take some time to make yourself familiar with the new website layout and structure. You can share your feedback using the floating Feedback button on the right in the middle of the page.
Welcome to The Waterfield Practice's new WEBSITE, we hope you will find it informative, and useful and we welcome your feedback about it. We will try to keep it as up-to-date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and the latest news.
Please take some time to make yourself familiar with the new website layout and structure. You can share your feedback using the floating Feedback button on the right in the middle of the page.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.