Please be aware practice will be closed on bank holiday Monday 27th 

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Patient News

22 May, 2024
Remote Monitoring Service

Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.  

The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.  

In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.  

For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/ 

Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.  

The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.  

In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.  

For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/ 

Medication for Fear of Flying

The Waterfield Practice will no longer prescribe medication for the use of treating flight anxiety. Further information and guidance is provided in the link below. 

Medicines Optimisation Position Statement.

The Waterfield Practice will no longer prescribe medication for the use of treating flight anxiety. Further information and guidance is provided in the link below. 

Medicines Optimisation Position Statement.

24 Apr, 2024
23 Apr, 2024
Segmentation Scores

You may notice a test result appear in your NHS app test results page referring to segmentation (Recorded as “Johns Hopkins adjusted clinical groups system score”). Segmentation is a simple way of categorising patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way. There is no action required from you in relation to this comment on result.

You may notice a test result appear in your NHS app test results page referring to segmentation (Recorded as “Johns Hopkins adjusted clinical groups system score”). Segmentation is a simple way of categorising patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way. There is no action required from you in relation to this comment on result.

Remote Monitoring Service

Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.  

The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.  

In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.  

For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/ 

Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.  

The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.  

In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.  

For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/ 

13 Dec, 2023
Healthier Together App for Children 14 and Under

If you have an unwell child at home, our app, Frimley Healthier Together, can help you access the right local healthcare support and advice for them.​ It will also alert your surgery should the child need to be seen so please use for your child.

It’s free to use and available now from your preferred app store.​

https://bit.ly/FHTApp

If you have an unwell child at home, our app, Frimley Healthier Together, can help you access the right local healthcare support and advice for them.​ It will also alert your surgery should the child need to be seen so please use for your child.

It’s free to use and available now from your preferred app store.​

https://bit.ly/FHTApp

How you make a complaint about primary care services has changed

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

4 Aug, 2023
18 Aug, 2023
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NHS App: A More Secure and Reliable Way to Receive Messages from Your Surgery

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

Practice Newsletter June 2023

The practice newsletter from our Patient Group is out now. Please use the link below to take a look., there is lots of useful information and things to get yourselves involved. 

Waterfield Newsletter June 2023

The practice newsletter from our Patient Group is out now. Please use the link below to take a look., there is lots of useful information and things to get yourselves involved. 

Waterfield Newsletter June 2023

Closed for Training

Please be aware that next Tuesday (25th of April) the Practice will be closed from 12:30 onwards for staff training.

Please be aware that next Tuesday (25th of April) the Practice will be closed from 12:30 onwards for staff training.

Opening the main doors at Ralphs Ride

We are happy to announce that, as of the 17th of April, the front doors of the surgery are now open for us by all patients. 

We are happy to announce that, as of the 17th of April, the front doors of the surgery are now open for us by all patients. 

Phone line closure between 12:30 and 1:30

The surgery phones are closed between 12:30 and 1:30 everyday to cover for lunch breaks. Please know that while phone lines are closed the surgery is still open during this time. 

The surgery phones are closed between 12:30 and 1:30 everyday to cover for lunch breaks. Please know that while phone lines are closed the surgery is still open during this time. 

Test Result Requests

Further to some patient feedback we have received regarding difficulties surrounding accessing test results, we are happy to announce that all test result enquiries can be provided to us via one of three channels. 

  • Call the surgery anytime between 11:00 and 6:30 (excluding 12:30-1:30 when the phonelines are closed)
  • Send in an enquiry through Klinik
  • Access your medical records through the NHS app

Further to some patient feedback we have received regarding difficulties surrounding accessing test results, we are happy to announce that all test result enquiries can be provided to us via one of three channels. 

  • Call the surgery anytime between 11:00 and 6:30 (excluding 12:30-1:30 when the phonelines are closed)
  • Send in an enquiry through Klinik
  • Access your medical records through the NHS app
4 Apr, 2023
Younger People with Dementia Newsletter. - March 2023

Check out the March edition of the Younger People with Dementia Newsletter by following the link below: https://waterfieldpractice.co.uk/docs/K81001/YPWD+Newsletter+2023+March.pdf

Check out the March edition of the Younger People with Dementia Newsletter by following the link below: https://waterfieldpractice.co.uk/docs/K81001/YPWD+Newsletter+2023+March.pdf

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Need help with your muscle or joint problems?

The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft Tissue Lower Limb pain
  • Hip pain

You can self-refer to the app by clicking on this link

Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.

You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft Tissue Lower Limb pain
  • Hip pain

You can self-refer to the app by clicking on this link

Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.

You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

Worried about Strep A or Scarlet Fever?

Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.

Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.

Podcast on Strep A with Dr Sabina Shaik

Please listen to the podcast here.

Please listen to the podcast here.

18 Oct, 2022
Winter Wheeze Webinar - 13th October 2022

It’s not easy being wheezy. Join our winter wheeze webinar.

The Paediatric Respiratory Nursing Team from Frimley Health are running an online education session where you can learn more about your child’s symptoms.

For more details please click here.

It’s not easy being wheezy. Join our winter wheeze webinar.

The Paediatric Respiratory Nursing Team from Frimley Health are running an online education session where you can learn more about your child’s symptoms.

For more details please click here.

Enhanced Services

Enhanced Access Service, October 2022 – Website update comms 

 

 

As of 1st October 2022, the extended hours and enhanced access services, which up until now have been delivered separately, will combine into one Enhanced Access Service, commissioned by our PCN, Bracknell & District and available to all patients within Waterfield Practice, Binfield Practice, Easthampstead Surgery, Great Hollands Surgery and Sandhurst Group practice. 

 

For the time being, the service will continue to be subcontracted to the current provider, Berkshire Primary Care (BPC), and from the existing site, Boundary House Surgery, Bracknell, within the hours of 6.30pm to 8pm Monday to Friday and 0900 to 1700 on Saturdays. 

 

We ask our patients to please take note that the new enhanced access service will not be running on Sunday, which is a change to the current provision. However, we will be working in partnership with BPC to develop additional clinics in line with national NHS campaigns and our population health insights, such as cancer screening, health checks and women’s menopause support clinics. Full details and prior notice of these clinics will be given to patients. 

 

The Enhanced Access Service offers our patients the same primary care services, such as GP face to face and telephone consultations, nurse, phlebotomy and healthcare assistant appointments, to meet our patient’s healthcare needs. Please ask our patient services staff when you call the practice for an appointment about the Enhanced Access Service should an appointment out of core practice hours (0800 to 1830), be more convenient to you.

Enhanced Access Service, October 2022 – Website update comms 

 

 

As of 1st October 2022, the extended hours and enhanced access services, which up until now have been delivered separately, will combine into one Enhanced Access Service, commissioned by our PCN, Bracknell & District and available to all patients within Waterfield Practice, Binfield Practice, Easthampstead Surgery, Great Hollands Surgery and Sandhurst Group practice. 

 

For the time being, the service will continue to be subcontracted to the current provider, Berkshire Primary Care (BPC), and from the existing site, Boundary House Surgery, Bracknell, within the hours of 6.30pm to 8pm Monday to Friday and 0900 to 1700 on Saturdays. 

 

We ask our patients to please take note that the new enhanced access service will not be running on Sunday, which is a change to the current provision. However, we will be working in partnership with BPC to develop additional clinics in line with national NHS campaigns and our population health insights, such as cancer screening, health checks and women’s menopause support clinics. Full details and prior notice of these clinics will be given to patients. 

 

The Enhanced Access Service offers our patients the same primary care services, such as GP face to face and telephone consultations, nurse, phlebotomy and healthcare assistant appointments, to meet our patient’s healthcare needs. Please ask our patient services staff when you call the practice for an appointment about the Enhanced Access Service should an appointment out of core practice hours (0800 to 1830), be more convenient to you.

23 Sep, 2022
Hypertension awareness - Materials for download | Social Media

Hypertension awareness Materials for download

A package of materials were developed to support the priority of Hypertension awareness. Downloadable resources are featured on the leaflet and accessed by clicking the images.

Hypertension awareness - Social Media

To support the community initiatives and downloadable resource we have an ongoing social media campaign to raise awareness of the risks of high blood pressure at who might be more at risk. We have weaved this into our pharmacy campaign also to highlight the new hypertension case finding service. You can access our social media channels by clicking on the icons in leaflet below.

For more information please see the leaflet here.

Take the measure it challenge | Know Your Numbers Week Campaign 5th - 11th September 2022. Please click here for more details and leaflet.

 

Hypertension awareness Materials for download

A package of materials were developed to support the priority of Hypertension awareness. Downloadable resources are featured on the leaflet and accessed by clicking the images.

Hypertension awareness - Social Media

To support the community initiatives and downloadable resource we have an ongoing social media campaign to raise awareness of the risks of high blood pressure at who might be more at risk. We have weaved this into our pharmacy campaign also to highlight the new hypertension case finding service. You can access our social media channels by clicking on the icons in leaflet below.

For more information please see the leaflet here.

Take the measure it challenge | Know Your Numbers Week Campaign 5th - 11th September 2022. Please click here for more details and leaflet.

 

24 Jun, 2022
Welcome to the new Website

Welcome to The Waterfield Practice's new WEBSITE, we hope you will find it informative, and useful and we welcome your feedback about it. We will try to keep it as up-to-date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and the latest news.

Please take some time to make yourself familiar with the new website layout and structure. You can share your feedback using the floating Feedback button on the right in the middle of the page.

Welcome to The Waterfield Practice's new WEBSITE, we hope you will find it informative, and useful and we welcome your feedback about it. We will try to keep it as up-to-date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and the latest news.

Please take some time to make yourself familiar with the new website layout and structure. You can share your feedback using the floating Feedback button on the right in the middle of the page.

Help us help you get the right urgent care and support

Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual. 

Unless it’s an emergency remember there are lots of alternatives for you to make use of:

  • Visit your local pharmacy
  • During the day contact your GP practice via online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.

Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.

Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual. 

Unless it’s an emergency remember there are lots of alternatives for you to make use of:

  • Visit your local pharmacy
  • During the day contact your GP practice via online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.

Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.

15 Jun, 2022
COVID Vaccinations

Our COVID vaccinations are being offered with other surgeries via Berkshire Primary Care at Waitrose Sports and Leisure Centre, Willoughby Road, Bracknell RG12 8FP 

Please watch the news section on this website for details of any national eligibility changes or walk-in availability. 

If you wish to ring and book you can do so by calling Berkshire Primary Care on 01344 233300 and selecting option 1.

Our COVID vaccinations are being offered with other surgeries via Berkshire Primary Care at Waitrose Sports and Leisure Centre, Willoughby Road, Bracknell RG12 8FP 

Please watch the news section on this website for details of any national eligibility changes or walk-in availability. 

If you wish to ring and book you can do so by calling Berkshire Primary Care on 01344 233300 and selecting option 1.

High A&E Demand

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.

Infection prevention control guidelines to remain in place

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

Related Information