Patient News
If you have an unwell child at home, our app, Frimley Healthier Together, can help you access the right local healthcare support and advice for them. It will also alert your surgery should the child need to be seen so please use for your child.
It’s free to use and available now from your preferred app store.
If you have an unwell child at home, our app, Frimley Healthier Together, can help you access the right local healthcare support and advice for them. It will also alert your surgery should the child need to be seen so please use for your child.
It’s free to use and available now from your preferred app store.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
The practice newsletter from our Patient Group is out now. Please use the link below to take a look., there is lots of useful information and things to get yourselves involved.
Waterfield Newsletter June 2023
The practice newsletter from our Patient Group is out now. Please use the link below to take a look., there is lots of useful information and things to get yourselves involved.
Waterfield Newsletter June 2023
Please be aware that next Tuesday (25th of April) the Practice will be closed from 12:30 onwards for staff training.
Please be aware that next Tuesday (25th of April) the Practice will be closed from 12:30 onwards for staff training.
We are happy to announce that, as of the 17th of April, the front doors of the surgery are now open for us by all patients.
We are happy to announce that, as of the 17th of April, the front doors of the surgery are now open for us by all patients.
The surgery phones are closed between 12:30 and 1:30 everyday to cover for lunch breaks. Please know that while phone lines are closed the surgery is still open during this time.
The surgery phones are closed between 12:30 and 1:30 everyday to cover for lunch breaks. Please know that while phone lines are closed the surgery is still open during this time.
Further to some patient feedback we have received regarding difficulties surrounding accessing test results, we are happy to announce that all test result enquiries can be provided to us via one of three channels.
- Call the surgery anytime between 11:00 and 6:30 (excluding 12:30-1:30 when the phonelines are closed)
- Send in an enquiry through Klinik
- Access your medical records through the NHS app
Further to some patient feedback we have received regarding difficulties surrounding accessing test results, we are happy to announce that all test result enquiries can be provided to us via one of three channels.
- Call the surgery anytime between 11:00 and 6:30 (excluding 12:30-1:30 when the phonelines are closed)
- Send in an enquiry through Klinik
- Access your medical records through the NHS app
Check out the March edition of the Younger People with Dementia Newsletter by following the link below: https://waterfieldpractice.co.uk/docs/K81001/YPWD+Newsletter+2023+March.pdf
Check out the March edition of the Younger People with Dementia Newsletter by following the link below: https://waterfieldpractice.co.uk/docs/K81001/YPWD+Newsletter+2023+March.pdf
Remote monitoring is a means of using technology (such as apps)to monitor patients' health with the support of our dedicated team of professionals. Information provided by the patient is used to assist in decisions around their care and viewable to those who need to see it.
Patients will answer a set of questions specific to their need or condition using an app on a smart device (e.g. mobile or tablet). The answers to those questions will be sent to the dedicated remote management team who monitor the readings and symptoms and will contact the patients if they need support.
Please click here for more information and FAQ's.
Remote monitoring is a means of using technology (such as apps)to monitor patients' health with the support of our dedicated team of professionals. Information provided by the patient is used to assist in decisions around their care and viewable to those who need to see it.
Patients will answer a set of questions specific to their need or condition using an app on a smart device (e.g. mobile or tablet). The answers to those questions will be sent to the dedicated remote management team who monitor the readings and symptoms and will contact the patients if they need support.
Please click here for more information and FAQ's.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
https://frimley-healthiertogether.nhs.uk/parentscarers/worried-your-child-unwell/scarlet-fever
https://frimley-healthiertogether.nhs.uk/parentscarers/worried-your-child-unwell/scarlet-fever
Before calling the surgery please check with the pharmacy if your medication is ready.
Please ensure you give us adequate of time to process your prescription then for the GP to authorise and send to the pharmacy.
Before calling the surgery please check with the pharmacy if your medication is ready.
Please ensure you give us adequate of time to process your prescription then for the GP to authorise and send to the pharmacy.
It’s not easy being wheezy. Join our winter wheeze webinar.
The Paediatric Respiratory Nursing Team from Frimley Health are running an online education session where you can learn more about your child’s symptoms.
For more details please click here.
It’s not easy being wheezy. Join our winter wheeze webinar.
The Paediatric Respiratory Nursing Team from Frimley Health are running an online education session where you can learn more about your child’s symptoms.
For more details please click here.
Enhanced Access Service, October 2022 – Website update comms
As of 1st October 2022, the extended hours and enhanced access services, which up until now have been delivered separately, will combine into one Enhanced Access Service, commissioned by our PCN, Bracknell & District and available to all patients within Waterfield Practice, Binfield Practice, Easthampstead Surgery, Great Hollands Surgery and Sandhurst Group practice.
For the time being, the service will continue to be subcontracted to the current provider, Berkshire Primary Care (BPC), and from the existing site, Boundary House Surgery, Bracknell, within the hours of 6.30pm to 8pm Monday to Friday and 0900 to 1700 on Saturdays.
We ask our patients to please take note that the new enhanced access service will not be running on Sunday, which is a change to the current provision. However, we will be working in partnership with BPC to develop additional clinics in line with national NHS campaigns and our population health insights, such as cancer screening, health checks and women’s menopause support clinics. Full details and prior notice of these clinics will be given to patients.
The Enhanced Access Service offers our patients the same primary care services, such as GP face to face and telephone consultations, nurse, phlebotomy and healthcare assistant appointments, to meet our patient’s healthcare needs. Please ask our patient services staff when you call the practice for an appointment about the Enhanced Access Service should an appointment out of core practice hours (0800 to 1830), be more convenient to you.
Enhanced Access Service, October 2022 – Website update comms
As of 1st October 2022, the extended hours and enhanced access services, which up until now have been delivered separately, will combine into one Enhanced Access Service, commissioned by our PCN, Bracknell & District and available to all patients within Waterfield Practice, Binfield Practice, Easthampstead Surgery, Great Hollands Surgery and Sandhurst Group practice.
For the time being, the service will continue to be subcontracted to the current provider, Berkshire Primary Care (BPC), and from the existing site, Boundary House Surgery, Bracknell, within the hours of 6.30pm to 8pm Monday to Friday and 0900 to 1700 on Saturdays.
We ask our patients to please take note that the new enhanced access service will not be running on Sunday, which is a change to the current provision. However, we will be working in partnership with BPC to develop additional clinics in line with national NHS campaigns and our population health insights, such as cancer screening, health checks and women’s menopause support clinics. Full details and prior notice of these clinics will be given to patients.
The Enhanced Access Service offers our patients the same primary care services, such as GP face to face and telephone consultations, nurse, phlebotomy and healthcare assistant appointments, to meet our patient’s healthcare needs. Please ask our patient services staff when you call the practice for an appointment about the Enhanced Access Service should an appointment out of core practice hours (0800 to 1830), be more convenient to you.
Text messages and phone calls have started for those aged 65+ inviting them for their Covid and Flu vaccinations.
Currently patients over 70 can book any date from 12th September.
Patients aged 65 and over will be approximately 4 to 6 weeks after this date.
Patients under 50-65 will receive an invite in due course.
Patients who are at clinical risk should receive an invite in the next 14 days to book.
Should you not receive an invitation and are 70 and over please call 01344 233300 to book .
We would encourage patients to have both COVID & Flu vaccinations together.
All vaccinations will be at Waitrose Sports and Leisure Centre, Willoughby Road, Bracknell RG12 8FB.
A minimum of 91 days must have elapsed between Covid vaccination, and patients should be at least 28 days clear of a positive Covid result or symptoms prior to vaccination.
Text messages and phone calls have started for those aged 65+ inviting them for their Covid and Flu vaccinations.
Currently patients over 70 can book any date from 12th September.
Patients aged 65 and over will be approximately 4 to 6 weeks after this date.
Patients under 50-65 will receive an invite in due course.
Patients who are at clinical risk should receive an invite in the next 14 days to book.
Should you not receive an invitation and are 70 and over please call 01344 233300 to book .
We would encourage patients to have both COVID & Flu vaccinations together.
All vaccinations will be at Waitrose Sports and Leisure Centre, Willoughby Road, Bracknell RG12 8FB.
A minimum of 91 days must have elapsed between Covid vaccination, and patients should be at least 28 days clear of a positive Covid result or symptoms prior to vaccination.
Hypertension awareness Materials for download
A package of materials were developed to support the priority of Hypertension awareness. Downloadable resources are featured on the leaflet and accessed by clicking the images.
Hypertension awareness - Social Media
To support the community initiatives and downloadable resource we have an ongoing social media campaign to raise awareness of the risks of high blood pressure at who might be more at risk. We have weaved this into our pharmacy campaign also to highlight the new hypertension case finding service. You can access our social media channels by clicking on the icons in leaflet below.
For more information please see the leaflet here.
Take the measure it challenge | Know Your Numbers Week Campaign 5th - 11th September 2022. Please click here for more details and leaflet.
Hypertension awareness Materials for download
A package of materials were developed to support the priority of Hypertension awareness. Downloadable resources are featured on the leaflet and accessed by clicking the images.
Hypertension awareness - Social Media
To support the community initiatives and downloadable resource we have an ongoing social media campaign to raise awareness of the risks of high blood pressure at who might be more at risk. We have weaved this into our pharmacy campaign also to highlight the new hypertension case finding service. You can access our social media channels by clicking on the icons in leaflet below.
For more information please see the leaflet here.
Take the measure it challenge | Know Your Numbers Week Campaign 5th - 11th September 2022. Please click here for more details and leaflet.
Welcome to The Waterfield Practice's new WEBSITE, we hope you will find it informative, and useful and we welcome your feedback about it. We will try to keep it as up-to-date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and the latest news.
Please take some time to make yourself familiar with the new website layout and structure. You can share your feedback using the floating Feedback button on the right in the middle of the page.
Welcome to The Waterfield Practice's new WEBSITE, we hope you will find it informative, and useful and we welcome your feedback about it. We will try to keep it as up-to-date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and the latest news.
Please take some time to make yourself familiar with the new website layout and structure. You can share your feedback using the floating Feedback button on the right in the middle of the page.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Our COVID vaccinations are being offered with other surgeries via Berkshire Primary Care at Waitrose Sports and Leisure Centre, Willoughby Road, Bracknell RG12 8FP
Please watch the news section on this website for details of any national eligibility changes or walk-in availability.
If you wish to ring and book you can do so by calling Berkshire Primary Care on 01344 233300 and selecting option 1.
Our COVID vaccinations are being offered with other surgeries via Berkshire Primary Care at Waitrose Sports and Leisure Centre, Willoughby Road, Bracknell RG12 8FP
Please watch the news section on this website for details of any national eligibility changes or walk-in availability.
If you wish to ring and book you can do so by calling Berkshire Primary Care on 01344 233300 and selecting option 1.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.