Face-to-face appointment access
General practice remains open, and continues to provide a range of access types including telephone, online and face to face appointments. As ever, we need to focus on patients who need us the most, including those with an urgent and on-going health need.
Following the changes in guidance from NHS England regarding appointment access, we would like to assure our patients that face to face appointments will continue to be provided following a brief assessment of your needs. In addition to this, as restrictions ease we are working to increase this face to face capacity in a covid-secure way, whilst retaining the flexibility to offer online and telephone access where these are preferred.
The NHS is here for you
General practice is a critical part of the wider NHS and together, we care for of our local residents. Whilst lockdown restrictions are easing, and Covid-19 infection rates may have reduced, we still need to maintain a covid-secure environment. Because of this, we will continue to assess people remotely before offering a face to face appointment to those who may need it.
Please consider how urgent your request is before contacting us and whether there is another service, like your pharmacy or NHS 111 that could help you.
Urgent care is still available for those who need it, so we would urge people not to put off coming forward. We continue to encourage people to use 111 first for urgent care so that they can be directed to the best local service for them, or 999 for life-threatening illness or injuries.
Our mental health has been impacted like never before. Now anyone with an urgent mental health need can access local 24/7 NHS mental health helplines via NHS.uk.
Every single member of the public can help support our key workers and the national effort by following the rules where they live to try to contain the virus and remembering hands, face, space at all times.
And if you have coronavirus symptoms – a high temperature, new continuous cough or loss or change to your sense of smell or taste, make sure you get tested and isolate for as long as is need to help protect those you care for and others in your community.
Our staff have the right to be treated with dignity and respect at all times, so if you need to contact the practice please remember that any abuse of our staff will not be tolerated.
Thank you for supporting your general practice surgery at this time.