Frequently Asked Questions

Repeat Medication

How do I order a repeat prescription?

Repeat prescriptions can be ordered online through the practice website
By completing the computer request slip you receive with each prescription and put in the ‘repeat prescription’ box at reception.

How long will it take for the prescription to be ready?

Repeat prescriptions are done on weekdays during normal hours, but not at other times.

In all cases, 48 hours should be allowed to receive your prescription, so please plan ahead

Do I have to come in and collect it?

No. the practice prefers that all prescriptions are sent electronically to your chosen pharmacy. You may also be able to arrange for your local pharmacy to collect it for you – most local pharmacists offer a prescription collection service. Please ask your local pharmacy for more information about this service. If you wish the prescription to be posted, enclose a stamped addressed envelope.

Can it be sent straight to the pharmacist?

You can now have your prescription sent electronically to your chosen pharmacy using the Electronic Prescription Service (EPS). You can register for EPS by speaking to you pharmacist through the practice website or by speaking to reception

Can all prescriptions be sent via EPS?

Everything except controlled drugs can be sent by EPS. Prescriptions for these will still need to be collected from the surgery. If you are unsure our receptionists will be able to tell you if any of your medications are controlled drugs.


When are appointments available?

Appointments are available from 08:30am to 12:00 and 14:30 to 17:00 Monday to Friday. Later appointments are also available on Monday and Tuesday from 18:30 to 19:00.

Appointments to see a GP or Nurse can also be booked with the Bracknell and Ascot CCG Extended Primary Care Monday to Friday 18:30 to 20:00 and Saturday 08:00 to 14:00. These appointments are available to all patients of the practice and are at Boundary House Surgery, Mount Lane, Bracknell. Our receptionists will be able to book these appointments for you.

How do I book an appointment?

Appointments can be booked online through the practice website
By visiting or calling reception on 01344 454626 (Ralphs Ride) or 01344 869771 (Warfield)

How do I know whether I need to see a Doctor or Nurse?

If you have not been advised by a clinician ask the receptionist when making the appointment and they will be arrange this with the appropriate clinician

Can the Doctor help me over the phone or via the website?

Every day we offer a number of telephone consultations with the Duty Doctor. Where possible they will deal with your request over the phone but if it is necessary they will arrange to see you that day.

There are many ways we can help with non-urgent issues through the practice website

Why do I have difficulty getting an appointment?

It can be difficult to get an appointment at times and we are aware of how frustrating this can be. It will help if you are prepared to see any GP, rather than one specific GP, and are flexible with the date and time you can attend. The more you restrict these, then the harder it is for us to meet your request.

It will also help if you are prepared to tell the receptionist what the appointment is for. This is so the receptionist can arrange for your request to be fulfilled without an appointment if it is possible.

Most importantly we would ask that you only ask to see the GP if it is absolutely necessary and attend all appointments booked. Sadly both of these are major factors in why the demand for appointments is at times greater than we can provide.

What do I do if I have an emergency?

If you require immediate medical attention you should always call 999. If it is urgent but not an emergency please contact the surgery and the Duty Doctor will be able to assist you.

What do I do if I need to see someone outside of surgery hours?

Outside of surgery hours, if you require immediate medical attention you should always call 999. If it is not an emergency you should call 111.

Is it possible to have blood taken for blood tests at Heatherwood Hospital?

Yes, Heatherwood Hospital has a walk-in clinic.  Monday to Friday 08:30am to 16:30pm.The department is closed 10:30-10:45am and 13:00-13:30pm.  As you turn right into Heatherwood Hospital the department is directly in front of you.  Please remember to take your blood test request form with you.

Why is it so difficult to book an appointment with your phlebotomists?

Unfortunately, at times they can be very busy and the demand can exceed the available appointments. At these times, or when we are unable to offer an appointment at a suitable time, we would encourage you to use the walk-in clinic at Heatherwood Hospital.


What is the address of the website?

The practice website is

What is Patient Access?

The Patient Access system is a national system that ALL doctor surgeries use to allow patients to:

  • Book appointments
  • Order repeat prescriptions
  • View medical records

This system allows our own systems to connect to the patient record system.  This connection is essential.  Without it we would not be able to offer these online services. Patient Access is a national system independent of the Waterfield Practice and as such, we have no control over how it operates.

Can I book appointments and request prescriptions through the website?

Yes, you can do both of these and much more through the practice website

Why can I not book more than one appointment at a time?

In order to manage the incorrect or false booking of appointments the practice has chosen to restrict use to the booking of only one appointment at a time using Patient Access. 

What else can I use the website for?

The new website offers 33 different ways for you to engage with the practice. From booking appointments, requesting medication, asking a question or getting help and advice it is an invaluable resource for the practice and will help you stay in touch even when the surgery is closed.

Do I have to register to use the website?

You do not have to register to use the website but you will need to be over 16 years old to book appointments and will have to register for this element. Registration can be done through the website but you will also need to visit reception and provide ID.