Complaints Procedure

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. However, if you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.

Complaints or concerns about the service you have received from the Practice, should be addressed preferably in writing to our Practice Manager. Please be as specific as possible.

We will thoroughly investigate your complaint and will do our best to explain what has happened and respond where necessary.

If you prefer not to discuss the matter with the practice, you may address your complaint to NHS England.

NHS England
PO Box 16738
Redditch
B97 9PT

Email: england.contactus@nhs.net

Telephone: 0300 311 22 33

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.