Prescriptions

How to Request a Repeat Prescription

We offer several ways to request your repeat medication:

  1. NHS App
    Quickly and securely request prescriptions via the NHS App. Download the NHS App to your smartphone or tablet to manage your health easily.
  2. Download the NHS App
  3. Patient Access
    Log in to Patient Access to manage prescriptions online and view your medical history.
    Log in or Register for Patient Access
  4. Online Prescription Form
    Use our secure online webform to order repeat prescriptions directly through the practice website.
    Order Medication Online Here
  5. Email Requests
    Send your prescription requests to prescriptions@waterfield.nhs.net
    Important: This email address is only for repeat prescription requests. Other queries sent to this address will not receive a response.
    Include the following in your email:
    • Full Name
    • Date of birth
    • Contact details
    • Medication Name and Dose
  6. In-person
    Drop off your repeat prescription slip at the surgery. Request slips are available at reception if needed.

Please Note: Repeat prescription requests cannot be taken over the telephone.

Processing Times

  • Prescriptions are processed within 72 hours (3 working days).
  • Requests made after 5 PM, on weekends, or public holidays will be processed the next working day.

Plan ahead to avoid running out of medication.

Medication Reviews

To ensure your medication remains safe and effective, regular reviews are required:

  • If you’ve been notified about a due medication review, please request an appointment here Klinik Access.
  • Failure to complete a review may delay your prescription.

Collecting Your Prescription

  1. Electronic Prescription Service (EPS)
    Your prescription is sent electronically to your chosen pharmacy, and you can collect your medication directly from the pharmacy.
  2. In-surgery Pickup
    If needed, you can collect a paper prescription from reception during opening hours.

Prescription Charges

  • NHS Charges: Prescriptions are charged at a flat-rate amount per item. Exemptions apply for certain conditions, age groups and low-income support.  Learn About NHS Prescription Charges
  • Prepayment Certificates: Save money on regular prescriptions with a prepayment certificate. Learn More

Disposing of Old Medicines

  • Return unused or expired medicines to your local pharmacy for safe disposal.
  • Do not dispose of medicines in household bins or flush them down the toilet.
  • The practice cannot accept old medicines.

Questions About Your Prescriptions

  • Local pharmacists can answer questions about your medications, including side effects. They can also answer questions on medicines you buy without a prescription.
  • Visit the NHS website for information about how your medicine works, when to take it, possible side effects and answers to common questions.

Quick Links

FAQ’s

A repeat prescription is a medication that your doctor has authorised on your file which can be supplied for a certain period of time on a regular basis without having to see your doctor each time. Repeat prescriptions are normally authorised for a period of 6 to 12 months but this may vary with the type of medicine and at the doctor’s discretion.
No, this only needs to be done the first time that you use the service. When collecting login details please bring a form of ID with you
No, you will not receive an email, but the system stores a history of everything you ordered.
To keep patient’s records secure each patient will need their own login and password.
We do ask that you allow 3 working days for prescription requests, but this may take longer if your GP is part-time or on leave or there is a problem with the request.
Everything except controlled drugs can be sent by EPS. Prescriptions for these will still need to be collected from the surgery. If you are unsure our receptionists will be able to tell you if any of your medications are controlled drugs.
The doctor who prescribed your medication will decide whether it will be listed as a repeat medication on your records. This is a safety issue to ensure you are reviewed appropriately before any further medication is prescribed for you. If it is appropriate for you to order further prescriptions of the medication online it will be available for you to see and order when you login.
Ensure that you have included your full name and address and a contact telephone number.
Be precise with medication
Detail exactly the strengths
Indicate if you intend to collect your prescriptions from the surgery (indicate which site) or a chemist.
Allow 3 working days for your prescription to be processed, but this may take longer if your GP is part-time or on leave or there is a problem with the request.